Refund policy

At DC Maker’s Hub, every order goes through multiple quality checks before dispatch.
 Since we operate as a B2B bulk manufacturing and supply platform, our policies are designed to ensure transparency, efficiency, and protection for both the Buyer and the Company.

General Policy

All sales made through the DC Maker’s Hub platform are final.
 We do not accept returns, cancellations, or exchanges for reasons such as:

·         Change of mind or design preference

·         Over-ordering or incorrect product selection

·         Minor variations in weight, color tone, or finish due to production processes

However, we do offer replacement or repair support for verified cases of manufacturing defects or damages during delivery, as detailed below.

Eligibility for Replacement

A product may be eligible for replacement if it meets the following conditions:

1.      The item received is defective, damaged, or incorrect compared to the order placed.

2.      The issue is reported to our team within 3 working days of delivery.

3.      The product remains unused, unaltered, and in original packaging.

4.      Sufficient photographic or video proof of the issue is provided.

Once verified, our quality team will confirm whether the item qualifies for replacement.

Process for Reporting a Defect

1.      Email our Customer Support Team at [Insert Support Email] within 3 working days of delivery.

2.      Mention your Order Number, SKU details, and a brief description of the issue.

3.      Attach clear photos or videos showing the defect or damage.

4.      Our team will review and respond within 2–4 working days with the next steps.

Replacement Procedure

·         If approved, a replacement unit will be produced and shipped at no extra cost.

·         In some cases, the defective item may need to be returned for inspection.

·         Return instructions will be shared via email once approved.

·         Replacements are subject to material availability and production timelines.

If a replacement is not feasible, the Company may issue a credit note or partial refund, at its sole discretion.

Non-Eligible Cases

We do not accept returns or exchanges for the following:

·         Orders below the minimum order quantity (MOQ).

·         Slight weight or polish variations inherent to hand-finishing.

·         Color or texture differences due to screen settings or photography.

·         Damages caused after delivery due to mishandling, wear, or storage conditions.

·         Goods that have been altered, repaired, or customized after receipt.

Return Shipping

·         In approved cases, the Buyer must ship the defective goods back using insured courier services.

·         Shipping costs for the return may be borne by the Buyer unless the issue was due to an error from the Company.

·         Returned items must be packed securely to prevent further damage.

Inspection and Resolution

All returned or claimed items are subject to inspection by the Company’s Quality Assurance Team.
 Decisions made after inspection shall be considered final and binding.

Credit Notes / Refunds (if applicable)

·         If a replacement is not possible, the Company may issue a credit note usable for future orders.

·         Refunds (if approved) will be processed via the original payment method within 10–15 working days after confirmation.

Important Notes

·         No return or replacement will be processed without prior written approval.

·         Claims submitted after 3 working days of delivery will not be considered.

·         The Company reserves the right to refuse claims that do not meet the above conditions.

Contact for Return & Exchange Support

For assistance regarding replacements or defect claims, please contact:

Customer Support Team
Design Creation (DC Maker’s Hub Division)
 Email: hello@designcreation.co.in
 Phone: +91 9998040072
 Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM (IST)