Privacy policy

This Privacy Policy explains how Design Creation, operating through its B2B vertical DC Maker’s Hub (“Company”, “We”, “Us”, “Our”), collects, uses, stores, and protects the personal and business information of users (“You”, “User”, or “Buyer”) who access and use the website www.dcmakershub.com (“Platform” or “Website”).

By using the Platform or registering for an account, You agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to verify and serve registered business users.
 This may include:

·         Business Name, GST Number, and Trade License details

·         Contact Person’s Name, Email Address, and Phone Number

·         Billing and Shipping Addresses

·         Order History and Transaction Details

·         Login Credentials

·         Payment or Bank Transfer Information (as required for invoicing)

·         System data like IP address, browser type, and visit duration

 

2. USE OF INFORMATION

We use the information collected to:

1.      Verify business identity and approve retailer accounts.

2.      Process and manage bulk orders.

3.      Generate invoices, shipping documents, and order confirmations.

4.      Communicate order updates, catalogues, and service notices.

5.      Maintain transaction records and comply with accounting and tax laws.

6.      Improve our Platform performance and user experience.

7.      Prevent fraud or unauthorized access.

8.      Comply with legal and regulatory requirements.

We do not sell, trade, or rent your information to any third party.

 

3. DISCLOSURE OF INFORMATION

We may share information only when necessary, with:

·         Authorized employees and departments of Design Creation.

·         Service providers such as logistics companies, payment gateways, or IT maintenance vendors.

·         Legal or government authorities, if required by law or court order.

All third parties receiving such data are bound by confidentiality obligations and data protection standards.

 

4. DATA STORAGE AND SECURITY

1.      All information is stored securely on Company-controlled or approved servers.

2.      We use SSL encryption, password protection, and restricted access to safeguard data.

3.      We perform regular security checks and data backups.

4.      Despite best efforts, internet-based data transfer carries inherent risks. Users are advised to maintain the confidentiality of their login credentials.

 

5. DATA RETENTION

We retain user information for as long as it is required to:

·         Complete transactions and fulfill legal obligations;

·         Maintain business records for audit and tax compliance; and

·         Provide customer support and after-sales service.

Once such purposes are fulfilled, information may be deleted or archived in accordance with applicable laws.

 

6. USER RIGHTS

You may at any time:

·         Request access to your personal or business data;

·         Request correction of incorrect or outdated information;

·         Request deletion of data that is no longer required;

·         Withdraw consent to receive marketing communications.

Requests may be submitted to hello@designcreation.co.in and will be addressed within 30 business days.

 

7. COOKIES AND TRACKING

Our Website uses cookies and tracking tools to:

·         Remember login sessions;

·         Save browsing preferences; and

·         Analyze website traffic for performance improvement.

You may disable cookies in your browser, but doing so may limit access to certain features.

 

8. COMMUNICATIONS

1.      We may send emails or messages related to your orders, account status, or service updates.

2.      Promotional catalogues or marketing emails will be sent only with your consent, and you may unsubscribe at any time.

 

9. THIRD-PARTY LINKS

Our Platform may contain links to external websites such as payment gateways or logistics portals.

We are not responsible for the content, privacy, or data handling practices of such third parties.

 

10. CHILDREN’S DATA

This Platform is strictly intended for business users above 18 years of age.
We do not knowingly collect or process data from minors.

 

11. UPDATES TO THIS POLICY

We may revise this Privacy Policy from time to time.
Any changes will be updated on the Platform with the effective date.
Continued use of the Platform after updates constitutes acceptance of the revised Policy.

 

12. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by the laws of India.
 Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

 

13. CONTACT DETAILS

For questions, concerns, or complaints about this Policy, please contact:

Designation: Data Protection & Compliance Officer
Company: Design Creation (DC Maker’s Hub Division)
Email: hello@designcreation.co.in
Address: DC Maker’s Hub Division, Design Creation LLP
Response Time: 48 working hours Resolution: 10 working days